Since 2015, China Taiping Insurance and Allianz Global Assistance have been providing the appliance protection solutions to ensure a seamless customer experience for Fortress and are dedicated to making continual improvements to the program to further enhance Fortress customer experience.
Allianz Global Assistance is the world’s leading B2B2C specialist and expert in the creation and delivery of unique solutions that combine service, insurance and technology to provide worldwide protection and care. Part of the Allianz Group, one of the world’s largest insurers and leading financial services companies, we specialize in assistance, travel Insurance and health, home and lifecare services.
Our global family of over 16,000 employees is present in 76 countries, speaks 70 languages and handles 40 million cases per year, protecting and caring for customers and employees on all continents, 24/7. We have a strong regional organization in place to best serve our local clients and deliver the best customer service possible.
Our appliance protection solutions ensure a seamless customer experience from before to after sales. We provide extended warranty and accidental damage, and protection against equipment failure and theft for brown and white goods, mobile phones, laptops, cameras and tablets. Our solutions include appliance delivery, installation, hotline technical support, after sales customer care and buy-back/recycling services, and 24/7 telephone assistance for mobile device set up, downloads and usage. We also offer digital risk and data security to protect customers against cyber identity hacking, online purchasing, and data leakage or loss.
We've successfully launched the solutions in market like France, Germany, Italy, Spain, Malaysia, Singapore and Hong Kong
China Taiping Insurance (HK) Company Limited (“CTPI(HK)”, previously known as The Ming An Insurance Co. (H.K.) Ltd.) was incorporated in Hong Kong in 1949. It is a member of the China Taiping Insurance Group (HK) Company Limited ("TPG"). The sound financial standing, prudent underwriting philosophy and well-established creditability of CTPI(HK) have firmly established itself as a major insurance company in Hong Kong. In 2015, the gross written premiums of CTPI(HK) is HK$3.28 billion and CTPI(HK) was ranked second in the Hong Kong general insurance market in terms of premium income.
With the excellent risk-adjusted capitalization, favorable operating results, and its solid market position in its domestic non-life insurance market, A.M. Best Co. affirmed the financial strength rating of "A" (Excellent) and issuer credit ratings of "a" of China Taiping Insurance (HK) Company Limited (CTPIHK) on 16 December 2016. Standard & Poor's also affirmed CTPIHK's long-term insurer financial strength rating of “A”, counterparty credit ratings of "A" and long-term Greater China regional scale rating of “cnAA+/--” on 23 December 2016. The outlook is stable.
Over the decades, CTPI(HK) has established reinsurance business relations with over 100 insurers and reinsurers across twenty countries and regions (including Munich Reinsurance Company and Swiss Reinsurance Company). Besides, CTPI(HK) has business relationships with over 1,000 insurance agents, 400 insurance brokers and insurance consultant companies in Hong Kong. The extensive marketing network, deep penetration across market segments will greatly contribute to the business development. In order to consolidate the existing achievements and strengthen the competitive advantage, CTPI(HK) strives to broaden the sales channels and strengthen cooperation with banks and life insurance companies by cross-selling the insurance products.
As a core subsidiary of TPG, CTPI(HK) will further enhance the Group’s competitive advantages to develop new insurance products to suit customers’ changing needs, expand sales channels and improve our services. CTPI(HK) is committed to contributing and establishing "the most unique and high potential boutique insurance company."