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File a Claim

Our dedicated team is here to help every step of the way. We're always ready to help you - From Monday to Friday, 9:00am – 6:00pm, Saturday, 9:00am to 1:00pm

Simply follow the below procedures:

1. Prepare your Appliance receipt and Protection Certificate

2. Call us or Email us to start your claim and to arrange the repair service Helpline: +852-21935885 (HK), +853 0800 257 (Macau)

3. Download and fill in the claim form with the payment receipt

4. Submit the claim by email to : FORcsgeneral@allianz.com