Allianz Worldwide Partners (Hong Kong) Limited (with the trading name of Allianz Global Assistance) places emphasis on the privacy of users and the protection of personal information. As a member of the AWP global operating entity, Allianz Global Assistance will comply with the applicable Hong Kong laws and regulations with respect to personal data and privacy, and will implement privacy policies and standards of AWP that are globally applicable. We may collect and use the information of yours when you use our services. We collect the information based on the principles of due attention, clear purpose, openness, transparency and informed consent, which shall be detailed in the section of “Principles of Privacy Policies”.
The purpose of these Privacy Policies is to show how we collect, use, store and disclose the information when you use our services, and how we will provide you with the access, update, control and protection of such information. These Privacy Policies are closely related to the Allianz Global Assistance services you use, please read carefully read them.
By use of or continuing to use our services, you are deemed to have consented to our collecting, using, storing and disclosing the information related to you pursuant to these Privacy Policies.
1. Due AttentionYour personal information is important assets to Allianz Global Assistance, and is information legally collected by Allianz Global Assistance. Allianz Global Assistance will take reasonable and appropriate measures in collecting, handling and protecting the information.
2. Clear Purpose Your personal information is collected and processed for specific, clear and legal commercial purpose.
3. Openness and TransparencyWe will inform you in these Privacy Policies how your personal information is collected and processed, and we will use out best efforts to the extent technically possible to assist you in correcting and updating your information.
4. Informed Consent We will obtain your consent unless your digital information is required by the law or judicial proceedings to be collected, processed and disclosed, as set forth in the Section of “Disclaimers”.
1. The Rules of Collection of Personal Information
1.1 The personal information may only be collected by Allianz Global Assistance to the extent it is required by applicable regulations or judicial proceedings or is consented to by the users;
1.2 The personal information shall only be collected for specific, clear and legal commercial purpose;
1.3 The collection of personal information shall be reasonably limited, i.e., shall be limited to collection for the specific commercial purpose mentioned above.
1.4 The personal information may be collected by a third party designated by Allianz Global Assistance on behalf of Allianz Global Assistance. Provided that such third party will enter into a written agreement with Allianz Global Assistance, and shall be subject to the confidentiality obligations not less stringent than those under these Policies, except to the extent that such third party does not represent Allianz Global Assistance, as set forth in the Section of “Applicable Scope of the Privacy Policies”.
1.5 Allianz Global Assistance will, in collection of your information, in these Policies inform you why your information is collected and how your information is processed.
1.6 Your information will be first collected from you, and may only be collected from a third party or otherwise to the extent it is legal and practicable.
2. Rules of Processing Personal Data
2.1 Allianz Global Assistance will comply with the Company’s information safety standard and applicable information safety regulations in processing your information and shall only process your information to the extent necessary to achieve the commercial purpose.
2.2 Regardless of the commercial purpose, your digital information will be collected and processed in a specific, clear and legal manner. 2.3 Unless is required by applicable laws or judicial proceedings, the personal information may only be shared or communicated to a third party if there is a written agreement with such third party.
3. Rules of Storage and Deletion of Personal Information
3.1 The storage of personal information shall comply with the Company’s information safety standard and applicable laws and regulations;
3.2 Allianz Global Assistance will adopt technically feasible measures to ensure the accuracy, completeness of the personal information and its relevance to the commercial purpose.
3.3 After you have filed relevant application and confirmed you are the true owner of the information via appropriate identity verification process, Allianz Global Assistance will take technically feasible measures to ensure you may access or updated your personal information, as set forth in the Section of “How you access and control your personal information”.
3.4 The time of storage of personal information shall be subject to applicable laws, and we will only store your personal information for the period sufficient for the commercial purpose.
3.5 We will appropriately process your personal information in a manner provided by applicable laws when your personal information is not necessary any more.
We may collect, store and use the following information related to you when we provide services. If you fail to provide relevant information, you may not be able to register to be our users or entitled to certain services we provide, or certain services may not be fulfilled to your satisfaction.
The Information You Provide
The personal information you provide us when you register user account, sign up an email newsletter or use our services, such as name, gender, address, telephone/fax number, email address or bank account number etc.;
The information you share with other parties through our services, and the information stored when you use our services
The information of yours other parties share when they use our services.
We may collect the following information when you use our services:
We may use the information collected during provision by us of services to you for the following purposes:
In order for you to have a better experience, to improve our services or other use you consent to, subject to compliance with applicable laws and regulations, we may by compilation of information or tailored information for the purpose of other services through the information collected during provision of a certain service. For example, the information collected when you use one of our services may be used in provision of specific contents in another service, or use for provision of information that is targeted at you which is not general information. If we use relevant items in provision of certain services, you may also authorize use to use the information provided and stored during provision of such services for the purpose of other services of ours.
We will use our best efforts to ensure the accuracy, completeness and relevancy of your personal information, and shall take all technically practicable methods to ensure that you may access, update and correct the registration information or other personal information provided when you use our services. We may request you to accept identity verification when you access, update, correct and delete the above-mentioned information to ensure the safety of the account.
Without your consent, we and our affiliates will not disclose your personal information to any third party, unless:
In case we or our affiliates disclose your personal information to the above-mentioned third parties, we shall use our best efforts to procure such third parties to comply with these Privacy Policies and other appropriate confidentiality and safety measures when they use your personal information.
We or our affiliates may retain, store or disclose your personal information for the following purposes, in such case, you are aware of and agree that neither we nor our affiliates shall be liable:
We will only retain your personal information during the period required to fulfill the purposes set forth in these Privacy Policies and the time period set forth in applicable laws and regulations. We will use various safety technology and processes, in order to prevent from loss, improper use, unauthorized access or disclosure of the information. For example, during provision of certain services, we will use encryption technology (such as SSL) to protect the personal information you provide. However, we call to your attention that due to technological restrains and malicious devices that may exist, we are not able to ensure one hundred percent safety of the information in the internet industry regardless of how hard we try in taking safety measures. You shall be aware that, the systems and communication network used to access our services may be subject to problems that may be caused beyond our control.
Please note that we accept no responsibility or liability for the security of your information whilst in transit over the Internet to Allianz. In order to protect your privacy we would like to remind you that you may choose another means of communication with Allianz, where you deem it appropriate.
We or our third party partners may collect and use your information via tracking technology such as cookies, which information may be stored as log information.
We use our tracking technologyi for the purposes of provision of more tailored services and user experiences, and for the following purposes:
In addition to the use of tracking technology for the above-mentioned purpose, we may also process and summarize the non-personal information collected via tracking technology and provide the same to advertisers or other partners to be used to analyze how users use our services and for advertisement purpose.
There may be tracking technology placed by advertisers or other partners in our products and services. Such tracking technology may collect the non-person information related to you for the purpose of analyzing how users use the services and sending to you the advertisements you might find interest in, or evaluating the effects of the advertisements. Collection and use of such information via third party tracking technology will not be subject to these Privacy Policies, but will be subject to privacy policies applicable to the users, and we will not be liable for the third party cookies or web beacon.
You may use browser and personal device settings to refuse or manage tracking technology. However, for technical reasons beyond Allianz’s control, this cannot be guaranteed. For example, if you reset your browser, delete your cookies or access the Allianz website from another browser or device your cookie settings may be lost. To comply with applicable laws and regulations, in some countries you may be asked to confirm your cookie settings when you first visit the Allianz Website. If you are in a country where you are automatically required to set your cookie settings, you may be asked to set them again on a future visit.
In many cases you can also control tracking technologies using your browser. Please ensure that your browser setting reflects whether you wish to be warned about and/or accept tracking technologies (such as cookies) where possible. The specific capabilities of your browser and instructions on how to use them can usually be found in the manual or help file of your browser.
However, you shall be aware that ceasing to use tracking technology, you may not be able to enjoy the best service experiences, or parts of the Allianz Website may no longer function correctly, and certain services may not be available. Furthermore, you may receive the same amount of advertisements that has low relevancy to you.
Mail and Information Promotions When you use our services, we may use your information to send to you emails or promotional notices to your equipment. If you do not wish to receive such information, you may opt to cancel subscription on the equipment according to our direction.
If necessary (for example, certain service is suspended due to system maintenance), we may send to you announcements related to the services. You may not be able to cancel the announcements related to the services that are not promotional in nature.
Our services may contain or have links to social media or other services provided by a third party (including websites). For example,
We will provide links to you via advertisements or other methods used by our services, to enable you to access services or websites of a third party.
Such third party social media or other services may be operated by the relevant third party or us. Your use of such third party social media services or other services (including personal information provided to the third party by you) shall be subject to the services terms and privacy policies of such third party other than the General Service Terms and these Privacy Policies, and you are advised to read carefully such documents.
These Privacy Policies shall only apply to the information we collect, but shall not apply to the services provided by any third party or information use regulations of the third party. We will not be held liable for use by any third party of information you provide.
All of our services shall be governed by these Privacy Policies. Certain special services shall be governed by special privacy policies. The special privacy policies applicable to the special services shall state in more detail how we will use your information in provision of such services. The privacy policies for the special services will be included in additional terms of disclaimers or other contractual terms you have entered into with us such as client privacy statements or notices, and shall constitute a part of these Privacy Policies. These Privacy Policies shall also be subject to any applicable mandatory laws and regulations. In case of inconsistency between the privacy policies for the special services (or mandatory laws and regulations) and these Privacy Policies, the privacy policies for the special services (or mandatory laws and regulations) shall prevail.
Unless otherwise provided herein, the expressions in these Privacy Policies shall have the same meaning ascribed to them in the Allianz Global Assistance Service Agreement.
You may, where permitted by applicable law or regulation:
Should you have a request regarding the processing of your personal data, in order to comply with applicable laws and regulations and in order to protect personal data, we reserve the right to request you provide certifications on personal identity and information.
We may amend the clauses of these Privacy Policies from time to time, which shall be an integral part of these Privacy Policies. If such amendments will substantially reduce your rights under these Privacy Policies, we will notify you by putting a reminder on the home page of the Company website or sending you email or otherwise prior to the amendments taking effect. In such case, if you continue to use our services, you are deemed to have consented to be bound by these Privacy Policies as amended.
Google AnalyticsThis website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.
You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser: (click here https://tools.google.com/dlpage/gaoptout?hl=en-GB)
* Allianz Global Assistance is a wholly owned subsidiary of Allianz Worldwide Partners S.A.S., incorporated in Hong Kong as a private company limited by shares, with the registered name of Allianz Worldwide Partners (Hong Kong) Limited.